Category News

Pro-tip for the White House: Just Be Honest!

Danny Vinik 2 Comments

I had a conversation on Twitter yesterday with Think Progress’s managing editor, Igor Volsky, about Obamacare and the enrollment numbers that the Obama administration continues to withhold. In a snarky tweet, Volsky asked how knowing daily enrollment data would actually help fix the website. Of course it won’t do anything to fix the website, but that’s not the point. The administration has lied, side stepped questions and been maddeningly vague since HealthCare.gov went online October 1st. Their refusal to release the numbers is just another example of it.

Over the past couple of weeks, administration officials have given “updates” on Obamacare that have said almost nothing. Finally, Jeff Zients, who was recently brought in to clean up this mess, provided more info and a more exact time frame, but it has still been like pulling teeth to get any more info from them. Josh Barro summed this up well a bit ago:

The administration is still behaving like it is trying to get Obamacare enacted, and therefore its top public relations task is to bury negative stories about the law and emphasize the upside, like heavy consumer interest. But this is a mistake. Obamacare is already the law, and its long term political success is going to be determined by its substantive policy success — including whether consumers are able to sign up and get the health coverage they want.

This is exactly right.

It’s not surprising that the administration does not want to release the enrollment figures. I’m sure they aren’t pretty. But so what? How Obamacare is treated in the media right now really doesn’t matter. If the website eventually works and people sign up, all of these initial reports will be forgotten. If it fails, then the law fails and that’s what will be remembered.

More importantly though, Obama has a new trust deficit with the American people. He promised them that if they liked their health care plans, they could keep it. Well, that has been revealed to be a complete lie. Americans are rightfully angry at having been misled so brazenly. Obama needs to regain that trust.

Releasing daily enrollment figures won’t have a major effect on the American people, but it will help around the edges. The president should give a forthright press conference where he levels with the public, accepts blame for HealthCare.gov’s issues and tells everyone its exact status. He should release figures on who has enrolled in the private market versus new Medicare signups as well.

The numbers may not look good, but the vague language that the administration has used to describe the website’s status only feeds the perception that they are hiding something. Why be so secretive right now? There isn’t a good reason unless there is a serious, potentially fatal problem with the law. In addition, this information is going to come out eventually. It’s smarter to release the data now while the coverage of the law is universally negative than to do so later when the law is working better and these reports will crowd out positive stories. Negative articles aren’t going to actually impact whether the law succeeds or not. People are either going to sign up or they won’t. News coverage won’t change that.

Yesterday, White House senior adviser Dan Pfeiffer seemed to back off the administration’s goal of signing up seven million people by March 31st. He instead said it was the CBO’s number and that the White House is trying to sign up as many people as possible. Yet again, the White House won’t give a straight answer. If they don’t think they’re going to hit their goal, say so. If they want to revise the number to shoot for something more achievable, just say it! Be honest! I repeat: unless the law has a major unknown problem, there is no reason to withhold this information. Releasing the figures and giving an honest update about the law will calm the furor over it and will help begin to repair the damage done by Obama’s lie. It’s extraordinarily frustrating that the White House refuses to do so.

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Danny Vinik 1 Comment

Good for Balthazar for Getting Rid of its Bathroom Attendants

Danny Vinik Leave a comment

Henry Blodget caused a bit of a stir last week when he penned a diatribe against the bathroom attendants at the New York restaurant, Balthazar. Here’s a sample of it:

I always forget that Balthazar makes a guy stand in the tiny bathroom all day, so whenever I open the Balthazar bathroom door after breakfast, I am hit by the same series of unpleasant emotions: Annoyance, guilt, pity, uncomfortable invasion of personal space, and then… extortion.

…

I go through this internal dialogue and series of emotions every time I enter the Balthazar bathroom. And it makes me hate Balthazar and never want to come back. And then, over time, I forget the Balthazar bathroom experience, and remember only the dining room and meal. And then, eventually, I go back.

But this is a terrible practice — this “bathroom attendant” thing.

It is never helpful.

It is never anything other than uncomfortable and degrading.

It is never a “service” that I look forward to or enjoy.

So I am hereby appealing not just to the bosses at Balthazar, but to restaurateurs and hoteliers all over the world, to eliminate it.

Lo and behold, Balthazar took his advice. Owner Keith McNally announced today that he will be relieving the bathroom attendants of their duties over the next few weeks. In the end, he said, he agreed with Blodget so the bathroom attendants will be no more.

In finding this out, Blodget reacted on Twitter with remorse and wished that McNally had hired them as waiters instead. But this doesn’t make any sense. If McNally agrees with Blodget and does not see a purpose for the attendants, then he should get rid of them. If he has an opening on his wait staff, then he should fill it. But hiring extra waiters for the sake of hiring isn’t a good business strategy.

It’s certainly sad that those workers have lost their jobs, but our economy works best when companies take advice from their customers and make changes to their businesses accordingly. Capitalism dictates that companies have the ability to fire workers it deems expendable and workers can leave jobs for better ones. McNally made that decision. He should not feel compelled to continue employing them just because he eliminated their positions.

There is a larger point here as well. We’re into President Obama’s second term and the economy is still barely recovering. These firings wouldn’t be as painful if the workers knew they had a high chance of finding a new job in the near future. Unfortunately, our government (read: Republicans) has done everything in its power to lower those odds. Sequestration is a moronic policy that is significantly reducing growth. The government shutdown harmed the economy and fiscal brinksmanship does so well. Bipartisan agreement to let the payroll tax cut expire is holding back the economy too. These are just the ways Congress is actively harming the economy. It should be actively helping it by passing infrastructure bills and immigration reform. The Balthazar bathroom attendants would have a much greater chance of finding a new job if Congress wasn’t actively trying to stop them from doing so.

It’s a sad state of affairs that eliminating pointless jobs will cause such an uproar. These positions simply unnerved customers and guilt-tripped them into tipping. They should be eliminated, but the workers should also be able to find new employment in positions that use their skills better (anyone can turn on a faucet and hand out paper towels) and provide a greater benefit to society. The abomination here isn’t McNally eliminating those jobs or Blodget’s post that led him to do so. It’s the government’s inability to help Americans get back on their feet and recover from the Great Recession. Direct your anger there.